Conditions of Sale
Please examine your tickets carefully, as mistakes cannot be rectified at a later date. No refunds are made on tickets.
Exchanges are made at the management’s discretion and will be subject to an administration fee per ticket.
Any concessions on ticket sales must be applied for at the time of booking, and evidence of entitlement produced when requested.
Lost tickets cannot be reprinted in order to prevent fraud.
The use of cameras, video or other recording equipment is strictly prohibited.
Age restrictions apply to the venue and to some events and proof of age / ID may be required for entry.
Ticket holders may be filmed or photographed as part of the audience.
The Management reserves the right to:
- Refuse admission to any ticket holder.
- Refuse admission to latecomers.
- Require any ticket holder to leave the theatre and to take any appropriate action to enforce this right.
- Make any alteration in the cast or programme which may be rendered necessary by any cause outside its powers.
- Cancel or curtail any performance without prior notice and without being liable to any person for any compensation or damages whatsoever other than to the ticket holder of the face value of any ticket held for any cancelled performance.
In the event that a performance is cancelled or otherwise, ticket holders may be offered alternative performances (subject to availability).
The Broadway Theatre is unable to accept any liability for personal damages, losses or injuries sustained during an event – including damage and loss of property, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons.
The following items may not be brought into the venue:
alcohol, drinks, food, bottles, cans, illegal substances, portable laser equipment and pens and any other potentially dangerous or illegal items, unauthorised film or photography equipment and audio recorders. All items will be confiscated.
You may be body searched at the entrance. Any items that may reasonably be considered a weapon may be confiscated.
Persons suspected of carrying items which may be used in an offensive or dangerous manner, or carrying out illegal activities within the venue may be searched.
Our Pricing Policy
A £1.50 booking fee is applicable per ticket when booking online or by phone. There are no booking fees when tickets are purchased in person from our box office.
Concessions are available on most shows to anyone receiving unemployment or disability benefit, full time students, children (16 years and younger) and senior citizens (65 years and older). Proof of status or ID is required.
Our tickets are non-refundable and non-exchangable.
Some of our shows are dynamically priced based on demand. We set a price when the event goes on sale and then sometimes put the price up or down depending on how the show is selling. The price might increase as we get closer to the event, so we recommend booking early.
Tickets for Children
Tickets (at the concession price) must be purchased for any child aged 18 months or over. Where applicable ‘babes in arms’ refers to any child aged under 18 months. Please note that tickets are required for children aged 0 to 18 months where the event is specifically for that age group.